FAQ


Frequently Asked Questions


If you don't see your questions below or think one should be added to help future guest and owners please let us know.

Have A Question?

Drop us a line and we’ll get back to you!

  • Where Is the trash

    Trash and recycaling are both located outside on the East end of the Building.



  • Bus/ Transportation

    Click HERE for Keystone Resort transportatTransportationion Info


  • Where can I park?


    The Lodge guests can park one car  inside and outside. 


    PLEASE REGISTER YOUR VEHICAL WHEN YOU ARRIVE OR YOU COULD BE BOOTED OR TOWED!!


    Click HERE for the resort parking Map

  • Where do I put my skis?

     Skis should be left in the ski locker room in the garage, in your car.

  • I'm locked out. Who do I call?

    Please call your rental company Or Owner of the unit.

  • Who should I call in an emergency?

    In an emergency please call 911.


    If your emergency is building related please call (970) 409-0178

  • Noises/ Smells

    For noise or smell complaints please call 


    Axiom Managment (970) 409-0178

  • My unit is not clean who do I call?

    Hidden River Units are individualy owned and rented so you will need to call whoever you rented from.

  • Parking Pass?

    All guest are requied to register their car upon arrival. There should be a QR code magnet on your refrigerator in your unit.  Simply scan or go to the website on the magnet and register your vehical for the duration of your stay. You do not need to put anything in or on your car. if you have any problems call (970) 485-2880.


    For Parking Rules Click Here

  • Vendor Parking

    Vendors are requierd to park outside and must register their vehicles in the unit for anything longer then 15 min. 

  • What is the WiFi password

    the Lodge has an open WiFi network and does not require a password.  If you are experiencing any problems please call 

    Axiom Management  (970) 485-2880

  • Where can I find guest Information

    Contact your rental company or click here

Keystone Opening Day

Days
Hours
Minutes
Seconds

Keystone Mountain is Open!

Realtors

If you are a Realtor and need any Documents or Information that is not provided below, please fill out the "Realtor Information Request" below. If you need a Unit Questionnaire/Mortgage Questionnaire filled out please be aware that a $125 fee is collected before delivery.  Please email Perry@AxiomManagement.co

Homeowners

Most documents are available to homeowners through the homeowner portal. If you need a document that is not on your homeowner portal, please email your Association Manager and they will assist you.
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